Contact Us.

Here to help.

Whether you’ve got questions about a booking, or queries about London, get face-to-face personalised support from our London Experts by visiting our service desks in all arrivals terminals at Heathrow Airport.

Or contact us at any time before, during or after your stay by emailing customer.services@weknowgroup.com.

For car transfer queries, please freephone +44 (0) 800 310 0442 or email bookings@weknowgroup.com.

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Our service desks.

Terminal 2

Heathrow Airport, Terminal 2 (First Floor) Arrivals Concourse,

Hounslow TW6 1EW.

Opening Hours: 06:00 – 23:00, 7 days a week.

Terminal 3

Heathrow Airport, Terminal 3 (Ground Floor) Arrivals Concourse,

Hounslow TW6 1QG.

Opening Hours: 06:00 – 23:00, 7 days a week.

Terminal 4

Heathrow Airport, Terminal 4 (Ground Floor) Arrivals Concourse,

Hounslow TW6 6AN.

Opening Hours: 06:00 – 23:00, 7 days a week.

Terminal 5

Heathrow Airport, Terminal 5 (Ground Floor) Arrivals Concourse,

Hounslow TW6 2GA.

Opening Hours: 06:00 – 23:00, 7 days a week.

Work with us
We’re always keen to develop new partnerships, offer positions at our service desks at Heathrow, and provide a space for bloggers to share their stories with our visitors. 
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